Who we are

At Purist Masale, we are committed to protecting the privacy and confidentiality of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our website.

 Privacy Policy

*1. Information Collection*

1.1. *Personal Information:* When you place an order or register an account on our website, we may collect personal information such as your name, email address, phone number, and delivery address.

1.2. *Payment Information:* We may collect payment information, including credit card details or UPI credentials, to process your transactions securely.

1.3. *Automatically Collected Information:* We may automatically collect certain information about your device, such as your IP address, browser type, and operating system, to improve the functionality of our website and enhance your browsing experience.

*2. Use of Information*

2.1. *Order Fulfillment:* We use the information you provide to process and fulfill your orders, communicate with you about your purchases, and deliver products to your designated address.

2.2. *Customer Service:* We may use your contact information to respond to your inquiries, provide assistance, and address any concerns you may have regarding our products or services.

2.3. *Marketing and Promotions:* With your consent, we may send you promotional emails or newsletters about special offers, new products, or upcoming events. You have the option to unsubscribe from these communications at any time.

*3. Data Security*

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Your payment information is encrypted using secure socket layer technology (SSL) and stored securely in compliance with Payment Card Industry Data Security Standard (PCI DSS) guidelines.

*4. Information Sharing*

4.1. We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to facilitate order delivery and payment processing.

4.2. Third-party service providers may assist us in operating our website, conducting business, or servicing you, as long as they agree to keep your information confidential.

*5. Cookies and Tracking Technologies*

5.1. We may use cookies and similar tracking technologies to collect information about your browsing behavior and preferences on our website. These technologies help us analyze traffic patterns, customize content, and improve the overall user experience.

5.2. You have the option to disable cookies in your browser settings, although this may affect certain functionalities of our website.

*6. Data Retention*

6.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

*7. Children’s Privacy*

7.1. Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

*8. Your Rights*

8.1. You have the right to access, correct, or delete your personal information stored in our database. You may also request to withdraw your consent for certain data processing activities.

*9. Updates to Privacy Policy*

9.1. We reserve the right to update or revise this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review this page periodically for updates.

*10. Contact Us*

 10.1. If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at puristfoodproducts@gmail.com.

TERMS AND CONDITIONS :

1. Product Usage: Purist Korma Masale are intended for culinary purposes only. They are to be used in cooking various dishes such as korma, curry, and other traditional Indian recipes.
2. Storage: It is recommended to store Purist Korma Masale in a cool, dry place away from direct sunlight. Proper storage ensures the longevity and quality of the product.
3. Allergen Information: Purist Korma Masale may contain allergens such as nuts, seeds, and other spices. Customers with known allergies should review the ingredient list carefully before consumption.
4. Usage Instructions: Customers should follow recommended guidelines and recipes when using Purist Korma Masale. Overuse or improper application may affect the taste and quality of the dish.
5. Non-commercial Use: These terms apply to personal use only. Commercial use of Purist Korma Masale, including resale or distribution, without prior authorization from the manufacturer, is prohibited.
6. Quality Assurance: We strive to maintain the highest quality standards in our products. If customers encounter any issues with the quality or packaging of Purist Korma Masale, they should contact customer service for assistance.
7. Product Availability: Purist Korma Masale availability may vary based on location and demand. The manufacturer reserves the right to discontinue or modify the product without prior notice.
8. Liability: The manufacturer is not liable for any damages or injuries resulting from the misuse or improper handling of Purist Korma Masale.
9. Legal Compliance: Customers are responsible for ensuring compliance with local laws and regulations regarding the purchase, use, and storage of food products, including Purist Korma Masale.
10. Modification of Terms: The manufacturer reserves the right to modify these terms and conditions at any time without prior notice. Updated terms will be effective upon posting on the manufacturer’s website or other official channels.

By purchasing and using Purist Korma Masale, customers agree to abide by these terms and conditions.

REFUND AND RETURN POLICY

The refund and return policy for masala, like any other product, can vary depending on the store or company selling it. However, here’s a typical scenario:

1. Return Period: Many stores offer a return period of around 7 to 30 days for non-perishable items like masala. This means you have that window of time from the date of purchase to return the product if you’re not satisfied with it.
2. Condition of Return: The masala packet should generally be unopened and in its original packaging for a return or refund. Some stores may accept returns even if the product has been opened, particularly if it’s defective or doesn’t meet quality standards.
3. Proof of Purchase: You’ll likely need to provide proof of purchase, such as a receipt or order confirmation, when returning the masala.
4. Refund Method: Refunds are typically issued using the same payment method used for the purchase within 14 days . For instance, if you paid with a credit card, the refund will usually be credited back to that card.
5. Exceptions: Always check for any exceptions or exclusions to the refund and return policy, especially regarding perishable items like masala. Some stores might have specific regulations or restrictions in place due to health and safety concerns.

It’s essential to review the specific refund and return policy of the store or company where you purchased the masala to ensure you understand the terms and conditions fully. If you’re unsure about any aspect of the policy, you can reach out to their customer service for clarification.

SHIPPING POLICY

The shipping policy for masala items, like any other product, can vary depending on the seller or retailer. Here’s a typical outline:

1. Processing Time: This is the time it takes for the seller to prepare your order for shipment. Processing time can vary from a few hours to a couple of days, depending on factors such as order volume and availability of the masala items.
2. Shipping Time: Once the order has been processed, the shipping time refers to the duration it takes for the package to be delivered to your address. Shipping times can vary widely depending on the shipping method chosen (standard, expedited, express) and the location of both the seller and the buyer.
3. Total Delivery Time: This is the sum of the processing time and shipping time. For example, if the processing time is 1 day and the shipping time is 3 days, the total delivery time would be 4 days.

At Purist Masale, we believe in transforming ordinary meals into extraordinary culinary experiences. Our mission is to bring you the purest and most authentic spices, carefully selected and blended to elevate the taste of your dishes.  Read More

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Feel free to review and modify this privacy policy according to your preferences and legal requirements. Let me know if you need further assistance!

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